Privacy Policy

For the team of SILEMELIFE, S.L., hereinafter referred to as SILEMELIFE, owner of this Website, the protection of personal data, its security and confidentiality, is of utmost importance. For this reason, we recommend that you carefully read the following Privacy Notice, as the information that you, as a user, provide through the Website www.silemelife.com is protected by this Privacy Policy.

The following table:

BASIC INFORMATION ON DATA PROTECTION

  

Controller:

SILEMELIFE, S.L. with CIF: B-44991693

Purposes:

To display and provide the services offered on the Website. To manage and respond to online enquiries. To manage applications for job vacancies. To send commercial information. To comply with legal obligations. For further information, please continue reading.

Legal basis:

Consent of the data subject, performance of service contracts, legitimate interest and compliance with legal obligations. For further information, please continue reading.

Recipients:

Data will not be disclosed to third parties, except where legally required. Data may be disclosed to third-party service providers only where necessary for the execution and provision of services, and always under the corresponding data processing agreement.

Rights:

To access, rectify and erase data, restrict and object to processing, data portability and withdrawal of consent.

Additional information:

You may consult the additional and detailed information on Data Protection by continuing to read this Notice.


WHAT DOES THE PROCESSING OF PERSONAL DATA MEAN?

Operations, procedures and technical processes, whether automated or non-automated, that enable the collection, storage, modification, transfer or any other action involving personal data, are considered processing of personal data.

WHAT DOES THE USE OF THE WEBSITE IMPLY?

Before submitting any request for information through any contact form or email address available on the Website (privacy@silemelife.com), the user must read and accept this Privacy Policy, thereby providing their free, specific, informed and unequivocal consent to the processing of their personal data for the purposes indicated. Our internal mechanisms prevent personal data from being submitted without having previously accepted the express consent by clicking the corresponding confirmation. Such express consent implies authorisation for the processing of your data by SILEMELIFE under the terms established in this Privacy Policy, as well as by joint controllers and data processors with whom SILEMELIFE maintains a contractual relationship and compliance control.

WHO IS THE DATA CONTROLLER?

Controller: SILEMELIFE, S.L. CIF: B-44991693 Address: Calle Américo Vespucio 5, Bloque 1, Local A 8-12. 41092 Seville (Spain) Email: privacy@silemelife.com Commercial Registry: Seville Commercial Registry, Volume 7420, Folio 118, Sheet SE-139682, Entry 1

SILEMELIFE guarantees the confidentiality and privacy of personal data and has adopted security measures to prevent alteration, loss, unauthorised processing or access, and to ensure the integrity of personal data, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), implementing the necessary technical measures to prevent any alteration, loss, unauthorised access or misuse of the processed data, taking into account the nature of the data, the state of the art and the risks to which they are exposed.

FOR WHAT PURPOSE WILL WE USE THE DATA COLLECTED?

SILEMELIFE informs you that the data provided through the Website, including the IP address, will be processed for the following purposes:

  • To properly provide, with full guarantees, the professional services contracted.

  • To respond to enquiries regarding our professional services offered on the Website.

  • To manage applications for job vacancies.

  • To send commercial communications.

  • To respond to and provide information to the data subject regarding our Privacy Policy or requests to exercise rights relating to Data Protection.

  • To comply with relevant legal obligations, as well as to prevent fraud.

We will not use your data for any purpose other than those expressly stated in this Privacy Policy, nor will we send additional unsolicited information without your express consent.

WHAT IS THE LEGAL BASIS FOR PROCESSING?

The legal basis for the various processing activities carried out by SILEMELIFE is as follows:

  • For the purpose of providing services, processing is based on the performance of a contract between the parties.

  • For marketing and commercial management purposes, processing is based on the consent of the data subject.

  • For purposes related to the analysis of user behaviour on the Website, processing is based on SILEMELIFE’s legitimate interest in improving the platform, its functionality, its adaptation to users and the provision of individualised service to data subjects.

  • For purposes related to compliance with legal obligations, processing is based on the legal grounds established in the LOPDGDD.

DO WE DISCLOSE DATA?

SILEMELIFE does not currently disclose user data. However, it undertakes to obtain the express consent of users should it initiate such practice. SILEMELIFE seeks to use secure tools whose servers are preferably located in Spain, or otherwise in a Member State of the European Union, or that comply with European legislation in accordance with the guidelines and recommendations of the Spanish Data Protection Agency, the European Commission and the relevant Community agreements on international data transfers. Specifically, our servers are located in Spain.

WHAT IS OUR POLICY REGARDING DATA PROCESSORS?

At SILEMELIFE, we only share personal information with third parties for the purpose of providing services or carrying out business operations under the terms described in this Privacy Policy or where we believe the law permits or requires it. In most cases, the information shared with third parties consists of non-personal, anonymous or statistical data. When personal information is shared, this is done in accordance with previously informed data privacy and security requirements and under the execution of private data processing agreements, ensuring that our providers comply with appropriate security measures for full data protection and legal compliance.

SOCIAL MEDIA

SILEMELIFE maintains corporate profiles on LinkedIn and YouTube for the purpose of publishing and disseminating information about the services offered on the Website, as well as interacting with users and serving as a channel for communication and social engagement. If you access this Website through any of the aforementioned social networks that connect to it, you authorise that social network to share certain data with SILEMELIFE.

WHAT RIGHTS DOES THE USER HAVE?

HOW ARE THESE RIGHTS EXERCISED? How can you exercise your rights? At any time, the user may withdraw their consent and exercise their rights of access, rectification, erasure, restriction, objection and portability as provided for in Regulation (EU) 679/2016 and Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights, by sending an email to privacy@silemelife.com or by postal mail addressed to: Calle Américo Vespucio 5, Bloque 1, Local A 8-12, 41092 Seville (Spain).

What do we need to verify your identity? In both cases, the user must provide a copy of their national identity document, passport or other valid identification document.

Is there a template for exercising rights? You may request our template by email or by visiting our registered office (both addresses previously described). You may also use the templates and forms provided by the Spanish Data Protection Agency (AEPD) for exercising these rights, available at: Ejerce tus derechos | AEPD.

WHAT DO THESE RIGHTS CONSIST OF?

  • Right to information: The data subject must be expressly, precisely and unequivocally informed, among other matters, of the existence of a file, the possibility of exercising their rights and the identity of the data controller.

  • Right of access: Allows the individual to obtain, free of charge, information about their personal data being processed.

  • Right of rectification: Allows errors to be corrected and inaccurate or incomplete data to be modified to ensure the accuracy of the information processed.

  • Right of erasure (cancellation): Allows the deletion of data that are inadequate or excessive, without prejudice to the obligation of blocking established in the LOPD.

  • Right of objection: The right of the data subject to prevent the processing of their personal data or to cease such processing.

  • Right of restriction: The user has the right to determine which personal data should no longer be processed in the future. This may be exercised where the accuracy of the data has been contested; where processing is unlawful and, instead of requesting erasure, restriction is requested. Processing may resume where the data subject consents; where necessary for the protection of the rights of another natural or legal person; where justified by judicial proceedings; or where there is an important public interest based on current legislation.

  • Right to data portability: The right to receive personal data provided or to have SILEMELIFE transmit them to another controller in a structured, commonly used and machine-readable format, provided that processing is carried out by automated means and is based on consent or on the performance of a contract. This right shall not apply where transmission is technically impossible; where it may adversely affect the rights and freedoms of third parties; or where processing is carried out in the public interest based on applicable legislation.

  • Right to lodge a complaint with the Supervisory Authority: You have the right to file a complaint with the Spanish Data Protection Agency (AEPD) through the following link: https://www.aepd.es/.

OTHER RIGHTS

  • Right to be forgotten: Removal of names from search engine results.

  • Advertising rights: Right to exclusion from telephone directories, right not to receive unsolicited advertising, and rights of subscribers and users of telecommunications services.

WHAT SECURITY MEASURES DO WE APPLY TO THE PROCESSING OF PERSONAL DATA?

At SILEMELIFE, we have security protocols in place and apply appropriate technical and organisational measures in accordance with the state of the art, taking into account the scope, context and purposes of processing, as well as the varying risks to the rights and freedoms of data subjects. We aim to ensure the confidentiality, integrity, availability and resilience of processing systems and services. Furthermore, we ensure the careful selection of data processors in compliance with Data Protection regulations.

NOTIFICATION OF PERSONAL DATA BREACHES

In the event of a personal data security breach unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons, SILEMELIFE shall notify the Spanish Data Protection Agency within 72 hours of becoming aware of the incident, describing the nature of the breach, its possible consequences and the measures adopted or proposed to remedy it. Where possible, it shall indicate the categories and approximate number of data subjects and data records affected. Additionally, SILEMELIFE shall notify the data subjects as soon as possible where the breach is likely to result in a high risk to the rights and freedoms of natural persons, describing the possible consequences and the measures adopted or proposed to remedy the breach.

HOW LONG DO WE RETAIN DATA?

Personal data provided to SILEMELIFE shall be deleted once the relevant limitation period for claims has elapsed. The retention period will depend on the purpose and necessity of processing. In any case, data shall be deleted at the request of the user unless a legal provision prevents their destruction. Where processing is based on the data subject’s consent, data shall be retained until the user requests erasure or withdraws consent, or until they are no longer necessary for the purpose for which they were collected.

COOKIE POLICY

Under the “Cookies Policy” link, you are informed that this Website may use cookies (small information files sent by the server to the user’s computer) to perform certain functions considered essential for the proper functioning and display of the site, for social media sharing and, in some cases, for statistical analysis and improvement proposals. For these analyses, the Website may automatically store certain information in server logs through cookies that collect usage and browsing data related to your use of the Website.

IP addresses are considered personal data. SILEMELIFE does not associate IP addresses or other data derived from cookies or metrics results with identifiable personal information, nor does it collect personal information through them, although they may occasionally be used to direct advertising or segment users. Users should be aware that we use Internet tools and platforms that install cookies which do not depend on us, and therefore their owners may use such data for other purposes. We recommend that you read the Cookies Policy to understand which cookies are first-party, which are third-party, and whether they are permanent, temporary or session-based, so that you may uninstall those you deem appropriate. This will not significantly affect your browsing experience.

MINORS’ PRIVACY

Our services and content are exclusively directed at adults. Minors are not expected to contact or contract with us through this Website. We do not knowingly collect personal data from minors. If you become aware that a minor under your care has provided us with personal data without your consent, please notify us as soon as possible at privacy@silemelife.com. We will immediately review the request and, where appropriate, delete such information in accordance with applicable data protection regulations.

USER RESPONSIBILITY

As a user, you accept and guarantee that the personal data provided are truthful, being solely responsible for any direct or indirect damage that may be caused to SILEMELIFE or third parties if you complete any form with false data or data of third parties causing deception or harm. Please notify us of any changes to the data provided by sending an email to privacy@silemelife.com. SILEMELIFE stores personal data on secure servers owned by the company and protected against common types of attacks. However, as no technology is invulnerable, users must also take appropriate measures to maintain the security of their data, including the use of strong passwords, periodic password changes, avoiding reuse across multiple accounts and refraining from recording passwords on physical or unencrypted media.

PROHIBITION ON USERS DISCLOSING THIRD-PARTY DATA

SILEMELIFE expressly prohibits users from sharing, providing or disclosing third-party data obtained as a result of contact, interaction or browsing on the Website. The user acknowledges responsibility and undertakes to hold SILEMELIFE harmless against any claim, penalty, fine or sanction arising from breach of this obligation. If you provide personal data of third parties, you must do so with their consent and having previously informed them of the terms contained in this Privacy Policy.

APPLICABLE LAW AND JURISDICTION

SILEMELIFE is based in Spain and is therefore subject to Spanish and European data protection laws. The user agrees that any claims or complaints against SILEMELIFE arising from or related to the use of this Website, particularly regarding the processing of personal data, shall be resolved by the competent court corresponding to the user’s domicile, in accordance with the General Law for the Protection of Consumers and Users. If the user accesses this Website from outside Spain, they shall be responsible for compliance with applicable local and international laws.

MODIFICATION OF THE PRIVACY POLICY

SILEMELIFE may modify this Privacy Policy at any time by publishing a new version indicating the date of the latest update.

LAST MODIFICATION 9 FEBRUARY 2025